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Vacancy Details
3250 - TECHNICAL SALES ENGINEER
| Due Date : | 11/03/2024 |
| Experience : | • At least two (2) years’ experience in Technical Services or related function |
RESPONSIBILITIES
- Supports technical and engineering personnel with project support duties.
- Compiles technical reports.
- Provides input to technical studies/research projects, technical reports, project planning, etc.
- Produces accurate statistics, relevant figures, etc.
- Undertakes data analysis, identifies, and investigates variations.
- Prepares technical reports, datasheets, and documents under the direction of Technical Manager or GM.
- Develops and maintains technical databases and spreadsheets.
- Sources technical documents, information, and reports needed to develop quality products.
- Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times.
- Develop strong and positive professional relationship with customers by anticipating their requirements and providing excellent technical support.
- Work closely with customers to develop strategies/programs for efficiency, productivity and quality technical support via product research and development.
- Ensure that all Commercial & Residential Solutions growth programs are on track each month and report to the Technical Manager or GM.
- Generate activities to support sales and marketing.
- Planning and implementation of department strategies in his/ her scope with the aim of ensuring the Service Level Agreements (SLA) or Performance Objectives are delivered.
- Setting the annual budget in his/ her assigned areas.
- Build capability and expand capacity to continuously provide services through employee development and cross-training.
- To Report and communicate the established weekly performance metrics, any Objectives, Key Results, or any specific urgent technical needs of the market to GM, Technical Service team.
- Ensures effective and regular communication on processes and procedures in line with SLAs within team and across the functions.
- Practice effective communication to promote positive work environment and trust.
- Execute the daily Service Plan and ensures all areas of responsibility meet, service targets and budgets.
- Measure analyze and report actual Service Level in a timely manner to drive improvement and recognize successful performance.
- Support the implementation of cost improvement programs in his or her area of responsibility.
- Ensures that service rendered meet the required quality standards.
- Support the development of process documents such as Procedures, Work Instructions, Pre and Post Use Inspection Checklist to be used in the work area.
- Identify and pursue opportunities to increase confidence from customers, clients and partners and grow the business of Commercial & Residential Solutions.
- Identify and implement projects which will enable deliver process improvement and cost-savings to drive profitability for Commercial & Residential Solutions.
- Implement and maintain the Operations Excellence to achieve Vision for sustained improvement in all service areas in compliance to Department Manager’s plan.
- Performs other functions as may be deemed necessary by immediate supervisor.
Requirements
• A bachelor’s degree in chemistry, Industrial Chemistry, Chemical/Process Engineering discipline (Preferred)
• At least two (2) years’ experience in Technical Services or related function
• Background in offshore and onshore service operations is an added advantage.
• Ability to assume back up functions in the absence of immediate supervisor
• Willing to work on shift supporting the assigned business and customers.
- Willing to move to the field at short notice when the need arise.
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